Returns & Exchanges
At Soko Glam, we want you to love your skin and your products, which is why we offer a 30-day return window for items that don't meet your expectations. Please ensure items are gently used or unopened to qualify for a full refund to your original payment method.
Check Eligibility
Verify that your items were purchased within the last 30 days and are at least 50% full in their original packaging.
Initiate Your Request
Visit our online Returns Portal with your order number and zip code to select the items you wish to send back.
Pack and Ship
Print your prepaid shipping label and securely package your items, ensuring the box is taped well to prevent leaks during transit.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing