Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
How do I know which products are right for my skin type?
We offer a personalized Skin Quiz and detailed product descriptions that highlight key ingredients and concerns. You can also consult our 'Skin Concierge' for expert advice tailored to your specific needs.
Are all products sold on Soko Glam authentic?
Yes, we work directly with brands in Korea to ensure every product is 100% authentic and fresh. We are an authorized retailer for all the brands we carry.
What is your return policy?
We want you to love your routine. If you are not satisfied, we accept returns on most products within 30 days of purchase, provided they are at least 50% full.
Do you ship internationally?
Currently, we ship to the United States and select international countries. Shipping rates and delivery times vary based on your location and the shipping method selected at checkout.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number. You can also view your order status by logging into your Soko Glam account.
Is Soko Glam cruelty-free?
We carry a wide variety of cruelty-free brands. You can easily find these products by using our 'Cruelty-Free' filter while browsing our shop.